Return Policy

Return & Exchange Policy
Shop with confidence - we serve you worldwide.
We want you to love your order. If you are not completely satisfied with your purchase, we accept returns and exchanges within 14 days of receiving your order - no reason required.

Return or Exchange Eligibility:

• Return requests must be made within 14 days of delivery.
• Items must be unused, unwashed and in original condition (tags attached, packaging intact).
• Only regular priced items are eligible (final sale or clearance items are not returnable).
• We do not currently cover international return shipping costs unless the item is defective or incorrect.
• Customized or personalized items are not eligible for return or exchange.

Not eligible for return:

• Items returned more than 14 days after delivery;
• Items that have been worn, damaged, washed or altered;
• Final sale, discounted or custom products;
• Returns sent without prior authorization;

How to request a return or exchange:

• Contact our customer service at support@gemigirl.com with your order number and reason for return.
• Our team will respond within 24-48 hours with instructions and return address.
• Once we receive and inspect the returned item, a refund or exchange will be issued within 5 business days.

Important note for international orders:

• Return shipping costs, duties and taxes (if applicable) are the responsibility of the customer unless the item is defective.
• We strongly recommend using a trackable shipping service to ensure the safe delivery of your return.
• Refunds will be issued via the original method of payment and may take more time depending on your bank or provider.

Need help?

Our customer support team is always happy to help:
Email: support@gemigirl.com

Thank you for shopping with us - we want to provide you with a seamless experience no matter where you are in the world.